Immigrant families come to the United States with their versions of the American dream. For one individual, it might be opening up a restaurant, for another, it might be learning a new trade, but for Matt DiBara’s grandfathers coming from Italy, it was building his company DiBara Masonry. They made the company upon their ideals of hard work and dedication to family values. The duo ended up building both their homes by hand and ultimately did such an excellent job in their work that word quickly spread throughout California — starting the success of this fourth-generation masonry company.However, it’s a trade that sees many not being honest with their clients.
In recent news, one of the most horrific examples was when an unhappy consumer had to pay nearly $60,000 for two contractors to complete a job that initially was supposed to be $40,000. Something that, as an honest, hardworking business owner, makes Matt sick to his stomach. His goal has been to help everyone so that he can complete the dreams and projects they desire while having trustworthy expert advice to assist them. The most expensive purchase the average American makes is a house. The second most expensive purchase? Home maintenance. If we see examples such as this throughout various industries, it’s near impossible to ever have trust as a consumer, not only in the construction industry but also in any consumer-based business, and expect success.
However, as a business owner, Matt mentions a four step process in his upcoming book, which he tells all his customers and strongly believes personally in as a consumer himself. The four steps are: find, vet, hire, and manage. No matter what consumer-based scenario you find yourself in, these four steps will help you, but are particularly relevant in construction.
One of the most tedious and stressful things about any project is finding the contractor. Where should I start to look? Or how do I know what to look for if I am not a contractor? Make a list of contractors that you can approach by doing a simple Google search and find contractors based on reviews or other recommendations. Don’t be afraid to look outside of those options because we all have a personal preference, and you might like or find someone good by going with your gut.
As a consumer, if you want to work with a contractor, you need to vet the contractor — meaning you need to look up this contractor inside and out. What kind of reputation do they have? What work have they done before? Or what are some of the bad reviews that this contractor has had in the past? You want to have all your questions answered heading into any conversation and know that you are going in the right direction of finding a trustworthy contractor.
This is the opportunity for you to be the boss and decide what contractor is the best fit for you. Is it because of the price offered? Is it because they have the ideal plan? Or are they just the most trustworthy contractor, in your opinion? This step is totally up to you as the consumer, and it doesn’t matter what the reason may be. You have done your research and vetted through many contractors. The goal is to achieve your dream goal and make it a reality.
If your contractor hasn’t mentioned it by now, you will need a contract. Make sure that the contract has exactly what you want and has a checks and balances system — meaning a detailed plan with what the expectations are and when they need to get done. No contractor is required to make a deposit necessary, so as a consumer, you must have this understanding from day one. You can work with the contractor to say they will get paid as these stages are getting done, or if this language isn’t in the contract, have an attorney look it over for you. Unfortunately, as previously stated, there are untrustworthy contractors and business owners. You want to have a safety blanket as a consumer knowing that you are protected. Don’t ever hesitate to change contractors if you need to do it.
As consumers, these four steps will ensure trust and help businesses gain the consumer confidence they desire. Matt mixed his first bag of concrete at the age of nine and spent most of his childhood learning the trade and making it his career after finishing college. After years of practice, he has built DiBara Masonry into the leading masonry company in Los Angeles county. He has worked on some of the most prestigious and well-known celebrity homes in the city and restored several of Hollywood’s most famous cultural landmarks.
However, his true passion rests in educating homeowners by teaching his “Confident Homeowner System.” Empowering them with in-depth industry insight, much of which can be found in his upcoming book The Undercover Contractor: How To Avoid Getting F*cked By Your Contractor and his soon to be launched podcast, The Undercover Contractor Podcast. The book and podcast are set to be released later this year. Matt plans on using his personal experience not to add further doubt in the minds of consumers but to prepare themselves for the worst-case scenarios better. In his newest book and YouTube channel, Matt discusses various ways contractors can be untrustworthy with their clients and different consumer tricks that help make any consumer-based experience easier.
DiBara Masonry has been around for over 100+ years, and it has prepared Matt well with the knowledge that can help consumers in several ways. Consumers are an extension of a business owner’s family, and just like with your family at home, you must develop trust and respect for one another. If you would like to learn more about DiBara Masonry, you can learn more on the website. No contractor or untrustworthy business owner should stop you from achieving your dreams. You, as the consumer, control any project and deserve the project you envision.